Neiman Marcus never sent me the initial gift card in a timely fashion.
The card should have been emailed, and as you probably know, email isnt the most reliable way to send information.
That said, there is no guarantee it will be on tomorrow.
This is poor customer service, to say nothing of deceptive advertising.Doug told me that the promotional card was emailed to me two months ago.Its Stuff We Loves busy season that time of year when style events are everywhere every week.This story originally appeared Aug.Panelists include actress Emma Bell (Frozen, The Walking Dead designer and fashion commentator.I encouraged you to send a written appeal to the company, and to escalate it to the managers.Even though Neiman Marcus promises Julia Lee a 125 gift card, it doesnt arrive.Well, I called back today because I have decided to make a purchase.I list the names, numbers and emails of the retailers top executives on my site.Skip To Main Content, make shopping m faster and easier.The event is co-sponsored by visa and shoppers who use their Visa card during the event will receive a 25 NM gift card.The Deal, earn a Neiman Marcus eGift card with purchase of qualifying items and code.
Key Details, only works on qualifying items (items marked as shown in more info below).
If you have a consumer problem you can't solve, contact him directly through his advocacy website.
Two months later, I called to inquire about the status of the card, and was told that the card would be issued via email in a few weeks.
After two months more, I called again and spoke to two representatives, Doug and Jasmine, which are apparently fake names, because now Im told these persons do not exist.
If you go: What: Neiman Marcus And Visa cusp Shopping Event.The ability to earn an extra 1X in Membership Rewards doesnt hurt especially if youve added that to a card which would already earn at least. .It can get hung up on the senders side or stuck in your spam filter.Imagine my rude surprise when the customer service agent, Danny, told me that my card had expired and that Neiman Marcus will not reissue it at all because youre past the time frame.Also, Im willing to bet your calls were recorded for quality assurance purposes, which means Neiman Marcus is well aware of your frustrations.This is actually my favorite kind of case, because it shows the system works.